The Business Series

From conducting effective meetings and planning projects to resolving customer complaints, Human Synergistics International’s Business Series simulations are your solution to sharpening business knowledge and practices while tuning up team work skills - for double the impact on performance.

Business Series

Dual purpose

The simulations in our Business Series provide the "how-to" knowledge your teams need to tackle common, yet demanding, business problems and situations with expertise and confidence. At the same time, they strengthen the skills and behaviours your teams need to effectively (and efficiently) solve problems and make decisions.


Whether your objective is to energise a meeting, kick off a project, build better teams, or teach proven business strategies for dealing with specific types of problems, the HSI Business Simulations can be adopted with confidence. Use these versatile activities with groups new to simulations or as the perfect alternative for groups that have experienced one or more of HSI's Survival Simulations.

All you need

Leader's Guides are available for each of the Business Simulations and offer all the information you'll need to plan and facilitate a successful programme. The guides include the recommended solutions and rationales, scoring instructions, programme design options, and tips for discussing the skills and processes that contribute to effective team performance.


Interested in using a Business Series simulation?

Contact us for information on product pricing and/or consulting and coaching services. (Online ordering is not available).


Choose the Business Simulation that's right for you


The Situation

The Challenge


Project Planning Situation
Strengthen general planning proficiencies and competencies

Sample Participant Booklet

Your team has been assigned responsibility for designing a plan for managing a secret project.

Sequence 20 activities in the order they should be followed in managing the project.

1 to 2 hours

Meeting Effectiveness Situation
Develop effective meeting management skills and practices

Increasing turnover rates in most of your stores requires that you call a meeting to discuss the problem.

Sequence 20 action steps in the order they should be followed to maximise the effectiveness of the meeting.

1 to 2 hours

Customer Complaint Situation
Learn how to handle customer complaints efficiently and effectively

A customer approaches you with a complaint.

Sequence 18 action steps in the order they should be carried out to maximise service effectiveness.

1.5 to 2 hours

Envisioning a Culture for Quality
Create a culture that makes service quality and team work the norm

A recent survey conducted by corporate headquarters indicates that your store rates "average" in service quality and suggests that the problem may be your store's culture.

Envision a culture for quality for your store by rank ordering the impact (from most positive to most negative) of 24 behavioural norms on service quality.

2 to 3 hours

Cultural Change Situation
Develop the knowledge needed to manage and change an organisation's culture

You are a VP of a conglomerate that has just received Organisational Culture Inventory™ (OCI) and Organisational Effectiveness Inventory™ (OEI) results for the company's various divisions and departments.

Using the OCI/OEI results, identify gaps between the organisation's Current and Ideal Culture, the impact of different cultural norms on outcomes, and levers for changing the culture.

2 to 3 hours

Reveal underlying philosophies and assumptions regarding how to lead organisational transformation and change

You are a general manager in a large company that has just reassigned you to its failing blue jeans manufacturing plant.

Develop a four-part plan for improving the plant, based on your review of the plant's history and recent production and financial reports.

5 to 8 hours